Data Privacy & Protection
This Privacy Policy explains what personal information lovejili collects when you use our platform, how we use and protect that information, and what rights you have as a player based in the Philippines. Please read it carefully before creating an account or using any part of our service.
Our Commitment to You
We collect only what is necessary to operate the platform safely, process your PHP transactions securely, and comply with applicable Philippine regulations.
When you register on lovejili, we collect personal details including your full name, date of birth, email address, and a valid Philippine mobile number. We also collect identification documents when you undergo our mandatory Know Your Customer (KYC) verification process, which is required under applicable Philippine regulations before withdrawals are processed. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs to ensure platform security and detect fraudulent behaviour. Payment-related information, including your chosen PHP payment method and transaction history, is recorded to process deposits and withdrawals accurately and to maintain full financial audit trails. We do not collect or store full payment card numbers; where card-based payments are facilitated, this is handled by our regulated payment processor partners who maintain their own security certifications. All data collected is proportionate to the purpose for which it is needed, and we do not gather information beyond what is reasonably required to operate a safe and compliant online gaming platform in the Philippines.
The personal information you provide is used primarily to create and manage your lovejili account, verify your identity and age eligibility, and process your PHP deposits and withdrawal requests in a timely and secure manner. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies — these communications are not optional as they are necessary for the operation of your account. Your gameplay data and session history are analysed internally to improve the platform experience, identify technical issues, and fulfil our responsible gaming obligations by monitoring for patterns that may indicate problem gambling behaviour. We may use aggregated and anonymised usage data for internal reporting and platform development purposes; this data cannot be used to identify any individual player. Where you have opted in to receive promotional communications, we may use your email address or mobile number to send you relevant platform updates; you may opt out of marketing messages at any time by contacting [email protected]. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances.
We share your personal data only in limited and specific circumstances necessary to operate the lovejili platform legally and securely in the Philippines. Your information may be shared with our regulated payment processing partners who facilitate PHP transactions, but only to the extent required to complete or investigate a specific transaction and subject to their own privacy and security obligations. We may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other unlawful activity. In the event that lovejili undergoes a business transfer, merger, or acquisition, your personal data may be transferred to the successor entity, which will be bound by the same privacy obligations described in this Policy. We require all third-party service providers who process data on our behalf to maintain adequate data protection standards and to use your information only for the specific purpose for which it was shared. We do not transfer your personal data outside the Philippines unless a comparable level of protection is ensured and the transfer is permitted under applicable Philippine data privacy law.
We take the security of your personal information seriously and have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, loss, or misuse. All data transmitted between your device and the lovejili platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Our internal systems are protected by access controls that restrict who can view sensitive player data, and all access to personal information is logged and subject to periodic review. We conduct regular security assessments of our platform infrastructure and work with trusted security partners to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that may affect your personal information, we will notify you and the relevant Philippine authorities in accordance with our obligations under the Data Privacy Act of 2012 and its implementing rules. You also have a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012, and lovejili is committed to upholding those rights in full. You have the right to be informed about what data we hold about you, to access a copy of that data upon verified request, and to correct any inaccurate or incomplete information held in your account. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory record-keeping obligations which may require us to retain certain information for a defined period. You have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any previously given consent for optional data processing at any time without penalty. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account; we will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) calendar days. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your lovejili account remains active, and for a minimum period of five (5) years following account closure to fulfil our legal, regulatory, and anti-money laundering record-keeping obligations under Philippine law. After this retention period has passed, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. Transaction records and KYC verification documents may be retained for longer periods where required by specific regulatory requirements applicable to licensed online gaming operators in the Philippines. With regard to cookies, our platform uses strictly necessary cookies to maintain your logged-in session and ensure platform functionality — these cannot be disabled without affecting your ability to use the platform. We may also use analytics cookies to understand how players navigate the platform and to improve the user experience; you can manage your cookie preferences through your browser settings at any time. We do not use advertising cookies or share cookie data with third-party advertisers, and we will update this section if our cookie practices change in the future.
Related Policies
These pages work alongside this Privacy Policy to give you a complete picture of how lovejili operates and protects its players.
Understand the rules that govern your use of the lovejili platform, including account eligibility, betting rules, and payment terms for Philippine players.
Read Terms & ConditionsFind out about the tools and resources available to help you manage your gaming activity safely and responsibly on the lovejili platform.
View Responsible GamingGet quick answers to common questions about accounts, payments, data privacy, and platform features on the lovejili FAQ page.
Browse the FAQIf you have any questions about this Privacy Policy or how your data is handled, reach out to us at [email protected] — or create your account and enjoy the platform with confidence.